Return Policy

At FreakyFinds, we strive to ensure your satisfaction with every purchase. Please review our return policy for a smooth and hassle-free experience:

Returns

1. Initiating a Return:

   • Customers must initiate the return process within 7-10 days of receiving their order.
   • To initiate a return, please contact our customer service team through the customer support 

2. Tracking Number:

   • All returns must include a valid tracking number. Please provide this information when initiating the return.

3. Photo Documentation:

   • To expedite the return process, customers are required to send clear photos of the product, showcasing any defects or issues.

4. Eligibility:

   • Items must be unused, in their original condition, and in the original packaging to be eligible for a return.

Return Shipping

1. Costs:

   • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by FreakyFinds.

2. Tracking Information:

   • Ensure that the tracking number is shared with our customer service team to monitor the return shipment.

Refunds

1. Processing Time:

   • Refunds will be processed within 5 business days upon receiving the returned item.

2. Refund Method:

   • Refunds will be issued to the original payment method used during the purchase.

Exchanges

1. Product Exchanges:
   • If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us immediately to arrange an exchange.

Non-Returnable Items

1. Final Sale Items:
   • Certain items, such as clearance or personalized products, are non-returnable. Any exceptions to this policy will be noted on the product page.

Contact Information

For questions or assistance with a return, please contact our customer service team at customer support.

FreakyFinds reserves the right to update or modify this return policy at any time without prior notice.